Aviation fuel supplier Avfuel has launched Avfuel Customer Service Training (ACST), an online resource for staff working across its network of FBOs. ACST comprises videos, downloadable course materials and online quizzes for staff to learn customer service techniques and business aviation essentials. Staff members can access the new online resource with a subscription to the Avfuel Training System.
“We received such positive feedback concerning our on-site customer service training that we felt it was important to add it as an online resource; that way, all our FBOs have access to it,” said Avfuel’s marketing manager Buffey Muth. “When it comes down to it, fuel is fuel; it’s often not the commodity that sets the FBO apart from its competition. It’s the FBO’s level of service and the way it makes its guests feel. This tool will help teach our branded FBOs how to better differentiate themselves from their competition while also providing an enhanced experience for pilots and their passengers.”
Michigan-based Avfuel services a network of more than 3,000 locations worldwide and approximately 650 branded dealers. The company also offers its customers marketing support, credit and financing, tax assistance and other insurance coverages through Avsurance Corp.
