Duncan Aviation’s web-based aircraft project management system—myDuncan—recently marked its 10th birthday. Launched on Sept. 12, 2006, the system streamlined the item-approval process as the MRO industry’s first online customer portal. Over the years, it has evolved with additional features designed to improve the customer experience and make communications more efficient.
Through myDuncan, customers of Duncan Aviation (Booth 3126, static S24) receive email alerts, job status reports and updates from their project managers with hour and cost estimates for all phases of a project. They are kept aware of items that need attention and approval and are able to view and comment on reports and photos.
Earlier this year, Duncan Aviation added an electronic logbook entry feature to the portal. While inspectors are filling out logbook entries, customers can view them in real-time, broken down by airframe or engine. They can have back-and-forth conversations through myDuncan to address any issues without having to wait until the aircraft is delivered.
myDuncan is scheduled to release a quote review and approval feature by the end of the year that will allow customers to view sales quotes, with the option to compare quotes, see revisions and electronically approve an agreement. A flowchart/calendar feature is planned for the first quarter of 2017, providing customers with a workflow schedule and the ability to watch as the aircraft progresses through milestones.
The portal is available to all Duncan Aviation customers with aircraft on-site for airframe, avionics and engine projects. The company said that nearly all customers opt in, transforming their computers and mobile devices into “virtual offices” to manage their projects whether they stay with the aircraft or not. Many customers travel back to their home base, able to take care of other business while keeping abreast of their project via a computer, phone or other device.
