Pratt & Whitney Canada (P&WC) has begun a broad rollout of its new MyP&WC Power portal, which provides customers access to P&WC products, services and information most relevant to them. The portal already has 3,000 users, but with the broad rollout, P&WC expects that number could reach 50,000 by year-end.
“Every aspect of our new service portal is designed for customer convenience and making it easier to connect and access a range of information services,” said Satheeshkumar Kumarasingam, v-p of commercial services for P&WC (Booth N114).
The portal is tailored to meet the needs of both fleet owners and individual aircraft operators, and has an e-commerce capability to manage transactions.
The broad deployment follows positive feedback from a customer survey in March and beta testing of more than 400 customers in early April. “We are onboarding existing portal customers in a progress manner in order to ensure comprehensive support during the transition,” Kumarasingam said, adding, “customer feedback to date has been highly positive, and with the portal’s powerful e-commerce capabilities, we are confident we could see upwards of 80,000 users take advantage of it over the long term.”
Among the new users is European Citation Mustang fleet operator GlobeAir.
