Vermont-based FBO Heritage Aviation has developed a remote aircraft maintenance monitoring portal that allows customers to access real-time updates and work-in-progress reporting with a computer, tablet or smartphone.
The portal, called Heritage Aware, features a dialog box for instant two-way communication between customers and maintenance technicians. Periodic updates such as in-process pictures of the customer’s aircraft are available. Pictures of worn or damaged items can also be shared with the customer and saved for future reference or proof for warranty claims. Notifications are available through the platform but they can also be sent to the customer’s email address. Lastly, the customer has access to estimated time of completion as well as budget allocation and billing information.
Benjamin Myer, manager of sales and marketing for Heritage Aviation, said, “The Heritage Aware software allows for a significant amount of owner visibility into the maintenance process including the ability to view pictures and approve discrepancies as they occur. The customer can control the level of detail from at-a-glance summaries down to the status of individual inspection items. As each maintenance item is completed, the job status graphic is updated to indicate the percentage of job completion.”
