Dahlgren Duck & Associates (DDA), a U.S.-based supplier of custom-made dining ware, art works and luxury amenities for private jets, is here at EBACE (Booth Y103) highlighting its growing range of services for operators, OEMs, completion centers and private owners. That expansion is bolstered by a strengthened management team the company is introducing here. Joining CEO Scott Ritter is Philip Brunger, the new v-p, sales and business development, responsible for strategic growth worldwide. Mark Murray, the new CFO, is tasked with developing new systems to improve the customer experience. DDA “has always positioned the customer service experience at the heart of its business, as what we do is very much about personal service,” noted Ritter.
DDA is also embracing technology to power platforms that can be customized to enhance the specifications, selection and ordering process for all its customers, which will enable its new website, now in development, to provide “a more convenient means of interacting with the DDA team,” the company said. Clients will be able to follow their projects, request modifications, and reorder items in real time from anywhere in the world.
“We are staying true to our origins, but we recognize that to take our business forward, we need to respond to changing market demands and expectations, to ‘modernize’ luxury,” Ritter said. The technology and web upgrades “enable us to showcase our incredible product portfolio, capabilities and expertise unlike any other platform.”
Here at its EBACE display, customers can see a sample of products and meet the DDA team.
