Satcom Direct (Booth 980) is seeking to boost knowledge of satellite communications and connectivity technology with a series of training programs aimed at aircraft operators. The Satellite Beach, Fla.-based company is arranging classes and seminars in Farnborough, UK; Geneva; Hong Kong; and Dubai with a view to boosting technological awareness in growing international markets. In 2015, it intends to introduce classes aimed more specifically at customers in the Americas.
The courses include an overview of industry trends, an introduction to the Inmarsat and Iridium satellite networks, hardware configurations and troubleshooting techniques. Classes, running from one to three days, can be held at customer locations on request. They are led by trainers certified by the International Air Transport Association, and participants receive a certificate on completion.
“These courses enable participants to speedily troubleshoot complex satcom configurations with ease by providing theoretical and practical modules,” said Satcom Direct’s head of training Sanaa Saadani. “Certification is important in aviation and our courses come with fully certified practices.”
The classes cover all networks used for aviation communications. The Foundation course focuses on troubleshooting and satcom schematics. The Inmarsat aviation course provides training on legacy and next-generation Inmarsat systems. The IP and Voice course concentrates on introducing maintenance and operational professionals to troubleshooting Internet protocol networks. Likely class participants would include pilots, maintenance technicians, schedulers and dispatchers, as well as sales people.
“Training is so important to Satcom Direct that we consider it a core value, along with innovation and support,” said president David Greenhill. “When you add new tools to your aircraft, you have to be able to make them work. We provide more than products and services, we provide solutions–like training–so that you get maximum value and usefulness from your technology.”
